Customer Understanding Agent
01Understanding goes further than recognition. Automatically indexes session anomalies, user hesitation and browser metadata to build robust behavioral taxonomy.

Real-time telemetry feeds active execution nodes.
Kahoona reads every actor's Digital Body Language and generates decision-ready context on every session, before authentication. Every agent and system runs on the same read,
across every industry.
Anonymous actor
Agent or human. Not authenticated.
Kahoona reads Digital Body Language
in real-time.
Kahoona reads Digital Body Language, in the session, before authentication
Authenticate on their own. Kahoona reads the rest.
Every other session used to be invisible. Now every actor, agent or human, arrives with context your agents and systems can act on right away.

100%
Every Session, Covered
Kahoona reads how each actor behaves rather than only what they click, and the real signal is between the clicks. Within moments, with no past information, it builds a decision-ready read of every actor: intent, value, journey stage, attitudinal, and persona. Forward-looking predictions, rather than brittle, rule-based heuristics.
Most sites forget every actor within a week, so each session starts from zero. Digital Body Language ends that cold start, with 15 times more signal on every actor from the first session.
Site-specific models learn continuously from real behavior and compound with every session, so understanding gets sharper over time and harder for anyone to match.
No PII, no third-party data, no cross-site tracking, no fingerprinting. Kahoona runs as a processor inside your own environment, so privacy is architectural.
Your Environment
Kahoona ProcessorThe routines that turn it into results, from a daily check to a quarterly plan.

Context
01Build standard decisioning context across anonymous users and authenticated profiles alike on a single foundational dataset.
Orchestration
02Connect product marketing, CRM, personalization, and risk systems on the same real-time read of traffic
Workflows
03Run recurring automated actions that deploy experience nudges or block fraudulent actors instantly based on session score.
Most stacks stop at insight. Kahoona carries it to action, with an agent at every step.
Understanding goes further than recognition. Automatically indexes session anomalies, user hesitation and browser metadata to build robust behavioral taxonomy.

Real-time telemetry feeds active execution nodes.
Surface the opportunities and issues worth acting on. Detect high-value segments stalling at critical conversion steps.

Actionable intelligence deployed automatically for segment routing.
A short, ready-to-execute action brief. Maps predictive CVR improvements to specific on-site campaigns.

Real-time telemetry feeds active execution nodes.
Ship it fast. Compound your impact. Feeds intent indicators directly into active on-site triggers and personalization engines.

Actionable intelligence deployed automatically for segment routing.
You were flying blind on most actors coming to your website.
The routines that turn it into results, from a daily check to a quarterly plan.
Traditional Analytics
96% Anonymous
Zero Identity / Blind Spot
100% Session Intent Revealed
High Intent
34%
Comparison Shopper
21%
The routines that turn it into results, from a daily check to a quarterly plan.
Anonymous
No persona
? Guessing Intent
Treats every anonymous session identically
Misses real-time digital body language cues
Forced to rely on fragile IP addresses or device cookies
High-Intent Buyer
Verified persona
✓ Context Verified
Generates complete customer persona within
3 clicks
Calculates exact purchase probability continuously
Fully secure, cookieless, and zero PII dependency
Kahoona generates decision-ready context from scratch, with no reliance on anything. You can also ingest the systems you already have, online or offline. Everything unifies under one customer ID, then understands, decides, and executes.
You can decide whether to ingest what you already have
Generate context from scratch
No reliance on anything
Ingest and unify
Optional, from your existing systems, under one customer ID
Decide
The best next move
Understand
Every actor, human or agents
Execute
Ship, then learn
One shared context, so every team across the enterprise makes better, faster decisions.
Product & Digital Commerce (Growth & CRO)
Tune the storefront and journey to who is really there, and lift growth and conversion by fixing where it breaks down, before they authenticate.
Marketing, Advertising & Media
Reach the right actors on real intent, and put budget where it converts, on every channel.
CRM & Lifecycle
Act on live intent, not a stale list.
Conversational AI (CS & CX)
Every conversation, in support and experience, starts with the full read, agent or human.
Data & Analytics
A unified read on every actor, no reverse-ETL project.
AI & Engineering
Give each agent the read it needs before its first move.
Finance & Risk
Read intent and legitimacy before authentication, so risk and fraud calls start with context.
Conversational AI (CS & CX)
See demand and friction as they form, and route resources where they matter.
Intent-led context does not live in clicks. It lives in what happens between them: the hesitation, the price range someone revisits, the category they slow down on.
That is Digital Body Language, the fuel AI has been starved of. 96% of actors are anonymous, and if you wait for identity or a conversion, the moment is gone. Kahoona feeds ChatGPT Ads, and every channel, that context in the session.
Kahoona plugs into your whole stack, from testing and personalization to data warehouses, agents, search, analytics, marketing, and CRM. One integration, enriched with Digital Body Language, no authentication required.
Optimizely
VWO
Adobe Target
Kameleoon
Monetate
AB Tasty
Bloomreach
Snowflake
Databricks
Amazon Redshift
AWS
Google Cloud
Microsoft Fabric
Agentforce
Google Gemini
Harvey
ChatGPT
Claude
Sierra
Salesforce
Zendesk
Ada
NICE / Cognigy
Intercom
Bloomreach
Elastic
Constructor
Glean
Coveo
Algolia
Riskified
Signifyd
Forter
FullStory
Adobe Analytics
Google Analytics
Contentsquare
Quantum Metric
Heap
Amplitude
Google Analytics
Mixpanel
Braze
Attentive
Klaviyo
HubSpot
Salesforce
Google Ads
Meta
Zeta Global
Criteo
Salesforce
AB Tasty
Adobe
Zendesk
Snapchat
TikTok
Google Ads
Meta